You can make a complaint in writing by letter, or by completing a complaints form via fax, email or telephone. If you are emailing, please let us know if a reply by email is acceptable and if not, please provide a telephone number or full postal address.
Complaints should normally be directed to the member of staff with whom you have been dealing. This will give them the opportunity to explain what actions have been taken and to try to sort things out with you. If you would prefer, you can ask the member of staff for the name of their line manager and direct your complaint to them.
We will use our best endeavours to:
Our Registered Manager is:
The Recovery Lodge
23 The Street